1. You can collect Your item/s from our shop in London for FREE. Please visit us during our opening ours and we will be happy to see you and personally hand you Your purchase.
London Cushion Company Ltd.
30-32 Queenstown Road
SW8 3RX London
Monday - Friday 9.30am - 5.30pm
Please do not forget to bring in your receipt/invoice or we would not be able to release the goods!
2. We aim to dispatch all ready made items as soon as we receive the payment, however, because we also run the retail on premises shop and an atelier, it may not always be possible to achieve that due to pre planned schedules and obligations. Therefore we specify a grace period of 1-3 working days to get Your order on its way. Yo can rest assured we will aim to send Your order as soon as possible, without intentional delay so you can enjoy Your purchase.
3. Our delivery service is provided by various companies, depending on the type of an item and the value of the order. We do that to make sure we use the best combination of speed, safety and value available for each individual purchase.
Ready made items delivery charges are as follow:
- purchases up to £20 - £6 per delivery
- purchases from £20-£100 - £12 per delivery
- purchases over £100 - FREE delivery
4. Bespoke items delivery charge will be calculated upon quotation.
5. We currently ship only to inland UK via our automated system. However, should you wish or need to have your items shipped elsewhere (i.e. abroad) please let us know and we will be happy to provide an individual quote.
Returns and Cancellations:
Our "Returns and cancellations policy" is regulated by Sales of Goods Act 1979, Supply of Goods and Services Act 1982 and The Consumer Rights Act 2015. None of our Terms and Conditions affects your statutory rights.
It is our responsibility to supply you with goods and services that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.